I believe the simplest interactions can create the biggest ripples.
A greeting. A smile. A moment of genuine care.
These are not small gestures — they are the building blocks of trust, loyalty, and joy.
At Joshua Customer Service, I teach, model, and celebrate the mindset that service is power — the power to connect, to create opportunity, and to change lives.
To elevate the standard of human connection by redefining what it means to serve — helping individuals and organizations turn every interaction into an opportunity to make someone’s day better, stronger, and more meaningful.
To create a global culture where service isn’t an afterthought or a department — it’s a lifestyle.
A world where people lead with kindness, listen with intention, and choose to care — at home, at work, and in every human exchange.
Exceptional service isn’t about being perfect — it’s about being present.
Every choice to care becomes a spark that lights a room, a team, a community.
Small steps create massive shifts. I believe in continuous improvement — one moment, one conversation, one act of service at a time.
Heart Driven
Service is not strategy — it’s sincerity in action.
Growth Minded
We learn, adapt, and improve every day.
People First
Every business metric follows the quality of our human interactions.
Resilient
Mistakes don’t define us — recovery does.
Every act of service creates a ripple.
When we serve one person with intention, the impact extends beyond that moment — it touches teams, families, and communities.
That’s how we build a legacy of excellence — one ripple at a time.
If you’re ready to elevate your service — to stand out, to create loyalty, and to lead with purpose —
Welcome. You’re in the right place.
Because the world doesn’t need more customer service.
It needs more Joshua‑Grade Service.
Owner, Presenter
My journey is one of passion and dedication. My years in hospitality honed my customer service skills, which I now teach with a strong focus on practical strategies. Armed with a BAS in Healthcare Management and Leadership and an AI Certificate, I bring in-depth knowledge to every session, empowering participants to excel in diverse encounters.
16 years in hospitality management developed and honed my customer centric worldview. At Tony Roma’s my internal customer service trained and developed hourly staff into management professionals. At the ShowBox Comedy and Supper Club I successfully coordinated local and national talent, partners, and staff in goal setting, execution, and evaluation.
• Developed and led teams of 2 to 125 in hospitality service and operations.
• Received the highest number of Customer Comments at Anthonys HomePort, Evt.
• Hospitality Hero award.